Frequently Asked Questions

• What is the Refund/Return Policy? 

• I Think My Package Was Lost Or Stolen, What Do I Do Now? ZIONI is not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you.

• What do I do if I received a defective order? Please refer our Refund Policy

• How do I track my package after it has been shipped? As soon as your package is shipped, you will receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Jewelry and accessory orders do not have tracked shipping unless selected at checkout.

• How do I make changes to an order I’ve already placed? Please email us as soon as possible. In some cases, a change in your order will not be accepted.

• Where are you located? We are located in New York City

• Is my privacy and personal information secure on your site? Please read our privacy policy to view the full details on how we protect your privacy and personal information. 

• Do you restock items that are sold out? Fortunately, we do restock most of our items.

• How do I contact your company if my question isn’t answered here? You can email us with your concerns at shop@zioni.us